Store Policies

At DimlingCo, we're dedicated to ensuring that your shopping experience with us is as unique and satisfying as the items we curate. Below are our store policies designed to ensure a smooth and transparent process for all our customers. If you have any questions, please don't hesitate to contact us.

Shipping Policy

  • Free Worldwide Shipping: We are pleased to offer complimentary shipping on all orders, to any destination around the globe.

  • Handling Time: All purchases are subject to a handling time of 7-10 days. This allows us to prepare your unique finds with the utmost care, ensuring they reach you in perfect condition.

  • Shipping Confirmation and Tracking: Once your order is dispatched, you will receive a confirmation email including tracking information, so you can follow your package's journey to your doorstep.

Return Policy

  • Returns Accepted: If you're not entirely satisfied with your purchase, we accept returns within 7 days of delivery. We strive for your complete satisfaction with every item you purchase from DimlingCo.

  • Initiating a Return: To start a return process, please contact us at hello@dimlingco.com with your order number and reason for return. We will provide you with the necessary instructions and return address.

  • Condition for Returns: Items must be returned in their original condition and packaging. Ensure items are securely packaged to avoid damage during the return shipping.

  • Return Shipping Costs: Buyers are responsible for return shipping costs. If the return is due to an issue on our part, such as a defective or incorrect item, we will cover the return shipping charges. Contact us for a prepaid shipping label in these instances.

  • Refunds: Upon receiving and inspecting the returned item(s), we'll inform you of the refund decision. Approved refunds will be processed to your original payment method within a specific timeframe.

Exchanges

  • Defective or Damaged Items: We offer exchanges for items that arrive defective or damaged. Contact us for assistance with exchanging your item for an identical replacement.

Additional Information

  • Customs and Duties: International customers should note that customs duties and taxes are not included in our prices. These charges are the buyer's responsibility and vary by country.

  • Contact Information: For any inquiries regarding our policies or your orders, please reach out to us at hello@dimlingco.com.

We appreciate your understanding and adherence to our store policies. Thank you for choosing DimlingCo for your exceptional finds. We look forward to providing you with items that bring uniqueness and joy into your life.